Customer experience management, strategie, interim management

Oversee and execute a Business Transformation from Vision(building) to implementation. I help you to translate your vision to day- to- day processes including KPI's. From there I will be there to ensure the needed and targeted transition. My forte is to take on the programs and projects that others think are close to impossible to execute.

Experience include

  • Design and implementation (from Strategy and Blue Print to execution) of a Customer Management Organisation for a large Government Administration
  • Business Process Redesign and Program Management in a Care organization for CRM/ECD
  • Heading a large scale/European Customer Service operation
  • Design and implementation of sales and delivery process within a complex structured (technical) organization (from prospect to delivery and billing)
  • Post Merger Integration of Sales and Operations departments and activities 
  • Restructuring of a Customer Service operation in an Utility environment
  • Transformation an IT department into a Customer Centric organization
  • Design and implementation of a Customer Management Process within a complex administrative organisation
  • Design and Implementation of Service processes and Intake Process at a Healthcare organization
  • Managing a Sales Support and Customer Service activity at a Life Insurance company
  • Several CRM implementations from the business side
  • Outsourcing and Co-sourcing Projects

U kunt de Linkedin-pagina van P.M.Doop bezoeken voor een compleet overzicht van ervaringen en activiteiten.

Wij maken graag kennis met u.

contact

Bel voor een afspraak of kennismaking met P.M. Doop, Managing Director: +31 650 244 058. U kunt ook een e-mailbericht zenden: pdoop@pmdaccel.nl. U ontvangt omgaand antwoord.